- Migration is scheduled to begin Friday, November 18 at approximately 7:00pm.
- { 7:10pm, Fri 11/18 } The email migration process has begun. Enjoy a restful Friday evening!
- { 11:00pm, Fri 11/18 } The stew is simmering, but it is not ready yet. The IT squirrels are going to have a long night. Have a pleasant night’s sleep.
- { 10:00am, Sat 11/19 } All signs point to this being a successful migration. Hang in there. It is a slow process.
- { 2:30pm, Sat 11/19 } The migration is ongoing. Please be patient. From a technical perspective, the process is working well. But, these things can take time. Hang in there.
- { 3:50pm, Sat 11/19 } See #3 below. The format of your new email will be firstnamelastname@bhhsfillmore.com. Progress is slow but good.
- { 8:00am, Sun 11/20 } Good morning! The migration continues. We anticipate that you will have access to your new mailboxes this afternoon.
- { 5:00pm, Sun 11/20 } We are in the home stretch. We expect the migration to be completed in 2-3 hours from now.
- { 12:15am, Mon 11/21 } The migration is complete for all except the following:
barbarahoran@fillmore.com, giuseppepapalia@fillmore.com, and rhondarogers@fillmore.com. We are continuing to work on completing the migration for these 3 accounts. Everyone else can login to their new mailbox as described below and change their password, confirm that their data migrated properly, and set up their phone and email clients. - { 1:00pm, Mon 11/21 } THE MIGRATION IS COMPLETE!
Rackspace is experience delays when we try to access the webmail app. Their support team is working on that issue.
A few things for you to know to help during this process.
- Once the migration process begins, DO NOT change the password for your @fillmore.com email account.
- A Migration Status Webpage will be available to allow you to check the status of the migration and let you know when you should login to the new email account.
- Your email will change from firstnamelastname@fillmore.com to firstnamelastname@bhhsfillmore.com. E.g. janedoe@fillmore.com will become janedoe@bhhsfillmore.com.
- Your new email address will be your login ID for the Rackspace web app. The initial password to login will be @Password plus last 4 digits of your social security number. (e.g. @Password1313 ). The password is case-sensitive. Please change your password immediately upon logging into the Rackspace web app.
- Emails sent to your @fillmore.com email will automatically forward to your @bhhsfillmore.com account.
- Your emails and folders will be moved to your new account.
- The process to set up an email client app on your computer or phone will remain the same with the same server settings. Your user ID and password will be new as described above.
For assistance, contact:
John Strazza – (646) 773-5553
Chris Werben – (347) 489-8800